Privacy Policy
Last updated: 9/10/26
Marrickville Bathing Club is operated by Marrickville Bathing Club Pty Ltd (ABN 42 701 398 469) ("MBC", "we", "us"). We take care of your personal information the same way we take care of you: carefully, and only as much as we need. This policy explains how we handle it under the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW).
What personal information is
Personal information is information or an opinion about you, where you can reasonably be identified. Health information is a more sensitive kind of personal information, and we give it extra protection.
What we collect
When you join our waitlist: your first name, email address, postcode, mobile number (optional), whether you consent to SMS, and what you're most interested in at MBC.
When you book, buy or become a member (from pre-sales): your full name, contact details, date of birth, billing details, membership and booking history, and emergency contact.
Health information: before your first visit, class or treatment we ask you to complete a health declaration. It may include medical conditions, injuries, pregnancy, medications and anything else that affects whether heat, cold, movement, massage or other treatments are safe for you. Treatment providers may also keep clinical notes. IV therapy is provided by our partner clinic, Hydralyfe, which collects and holds those health records under its own privacy policy. We only collect this with your consent and only to keep you safe and to provide the service.
When you use our website: technical information such as your browser, device and pages visited, collected through cookies and similar tools (see below).
When you contact us or apply to work with us: what you choose to tell us, and for job applicants and contractors, your work history, qualifications, referees and payment details.
We don't collect payment card numbers on our website. Payments are processed by our booking and payment providers.
How we collect it
Mostly directly from you: through our website forms, booking system, in person, by email, phone or social media. Occasionally from others, such as a friend who buys you a gift voucher, a referee you nominate, or our service providers.
Why we collect and use it
To keep you on our waitlist and tell you when founding memberships open
To take bookings, manage memberships, process payments and send confirmations
To keep you safe in the bathhouse, the movement studio and treatment rooms
To deliver massage and other treatments
To respond to questions, feedback and complaints
To understand who our community is (for example, which suburbs people come from) and improve what we offer
To send you news, offers and invitations, if you've agreed
To recruit and manage staff and contractors
To meet our legal obligations
Marketing emails and SMS
We'll only send you marketing emails or SMS if you've consented. Every email has an unsubscribe link, and you can reply STOP to any SMS. You can also ask us at hello@marrickvillebathingclub.com. Unsubscribing from marketing won't stop messages you need, like booking confirmations or changes to your membership.
If you don't give us your information
You don't have to, but we may not be able to add you to the waitlist, take your booking or offer some services. We can't let you use the bathhouse, studio or treatments without a health declaration.
Who we share it with
We only share your information with people who help us run MBC, and only what they need:
Our team: staff and contractors, including massage therapists and treatment providers
Software providers: our website host (Framer), email and SMS platform (Klaviyo), booking, membership and payment system (Zenoti), workspace tools (Google Workspace), and analytics and advertising tools (Google Analytics and Meta), if you accept those cookies
Professional advisers: such as our accountants, lawyers and insurers
Emergency services: if your health or safety is at risk
Authorities: where the law requires or allows it
A future owner: if the business is sold, under the same privacy protections
We never sell your personal information.
Information stored overseas
Some of our software providers store data outside Australia, including in the United States. We choose providers with strong security and take reasonable steps to make sure they handle your information in line with Australian privacy law.
Cookies and website analytics
Our website uses cookies to work properly and, with your permission, to understand how people use it and to measure our advertising. You can choose which cookies to accept in our cookie banner, and change your mind at any time. You can also block cookies in your browser, though some features may not work.
Keeping your information safe
We use secure, password-protected systems, limit access to people who need it, and store health information with extra care. If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner (OAIC), as the Notifiable Data Breaches scheme requires.
We keep information only as long as we need it. Health information is kept for at least 7 years after your last visit (or until age 25 for anyone who was under 18), as NSW law requires, and then securely destroyed.
Children
Our services are for people aged 16 and over. We don't knowingly collect information about younger people, except a guardian's details where a guest under 18 attends with them.
Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, by emailing hello@marrickvillebathingclub.com. We'll confirm your identity first and respond within 30 days. We won't charge you to make a request.
Questions and complaints
If you have a question or concern about how we've handled your information, email hello@marrickvillebathingclub.com with "Privacy" in the subject line. We'll respond within 30 days.
If you're not happy with our response, you can contact the OAIC at oaic.gov.au or 1300 363 992. For health information, you can also contact the NSW Information and Privacy Commission at ipc.nsw.gov.au.
Contact us
Privacy Officer, Marrickville Bathing Club
94 Meeks Road, Marrickville NSW 2204
hello@marrickvillebathingclub.com
Changes to this policy
We'll update this policy when how we handle information changes, and show the date at the top. If a change affects you significantly, we'll let you know by email.
Terms and Conditions
Last updated: 9/10/26
1. About these terms
These terms apply when you use our website, join our waitlist, buy from us, or visit Marrickville Bathing Club at 94 Meeks Road, Marrickville NSW 2204, including the bathhouse, movement studio and treatment rooms. MBC is operated by Marrickville Bathing Club Pty Ltd (ABN 42 701 398 469). By using our website or services, you agree to these terms.
We may update these terms as MBC grows. We'll show the date at the top, and if a change affects your membership we'll give you at least 30 days' notice by email, so you can cancel before it applies if you don't agree.
2. Our waitlist
Joining the waitlist is free. It gives you early notice when founding memberships open, but it doesn't reserve a membership, a price or a place. Founding membership numbers may be limited and offered in the order people respond. You can leave the waitlist at any time by unsubscribing.
3. Founding memberships and deposits
Applies from when pre-sales open.
Founding members pay a deposit equal to one fortnight's fee when they join. It covers your first fortnight after opening, and regular fortnightly billing starts after that. You'll never be billed before MBC opens.
We'll confirm the opening date by email at least 14 days before your billing starts.
If MBC hasn't opened by 30 July 2027, you can choose a full refund of everything you've paid, or keep your founding membership. We'll email you to ask.
Founding member prices are locked in for 12 months from opening, as set out in the offer you accept.
4. Memberships
Applies from opening.
Personal to you. Memberships can't be shared or transferred. Sharing your membership may lead to it being cancelled.
Billing. Fees are charged fortnightly in advance by direct debit, from the start date in your membership agreement.
Price changes. We'll give you at least 30 days' written notice of any price change. Founding member prices are protected for the period stated in your offer.
Minimum term. 1 month from your start date.
Pausing. You can pause your membership for up to 4 weeks in any 12 months, with 14 days' notice by email.
Cancelling. Email us at least 14 days before your next billing date. Any fees owing at the date of cancellation still need to be paid.
Failed payments. If a payment fails, we'll let you know and try again. We may pause access until the account is up to date.
5. Bookings and visits
Applies from opening.
Bathing sessions are 90 minutes unless stated otherwise, and run to capacity limits so the space never feels crowded.
Please arrive 10 minutes early to check in and change. Arriving late won't extend your session.
Please leave the bathing areas at the end of your session. You're welcome to use the change rooms and lounge afterwards.
To cancel or move a bathing session or treatment, give us at least 24 hours' notice. Late cancellations and no-shows lose the session or credit.
We may change opening hours, close facilities for cleaning or maintenance, or adjust the timetable. If we cancel your booking, we'll offer you a new time, a credit or a refund.
6. Health and safety
Heat, cold, water and movement are powerful. Most people can enjoy them safely, but they aren't right for everyone, every day.
Health declaration. Everyone completes a health declaration before their first visit, class or treatment, and updates it when their health changes.
Check with your doctor first if you are pregnant, have a heart condition, high or low blood pressure, diabetes, epilepsy, a respiratory condition, a recent injury or surgery, or any condition affected by heat, cold or exercise.
Listen to your body. Stay hydrated, take breaks, and leave the sauna or plunge if you feel unwell. There's no right time to stay in.
No alcohol or drugs before or during your visit. We'll refuse entry to anyone who appears affected.
Follow our team's directions. They may ask you to leave an area, or refuse or end a visit, if they're concerned about your safety or anyone else's.
Not medical advice. Nothing we say or publish is medical advice or a promise of a health outcome.
7. Movement studio
Our upstairs studio runs mat Pilates, yoga and breathwork classes, with its own street-level entrance.
Booking. Classes must be booked in advance and are subject to capacity. Class bookings and class packs don't include bathhouse access unless your membership says so.
Arrival. Please arrive 5 minutes early. For safety, doors close 5 minutes after class starts, and late arrivals may not be admitted.
Cancelling. Cancel at least 12 hours before class to keep your credit. Late cancellations and no-shows lose the class credit.
Tell your instructor about any injury, condition or pregnancy before class. Instructors may suggest modifications or recommend you sit out an exercise. You can always rest.
Equipment. Use studio equipment only as shown, wipe it down after class, and return it to where you found it. Grip socks are recommended for mat Pilates.
Your own pace. Classes are led by qualified instructors, but you are responsible for working within your own limits.
8. Massage and treatments
Treatments are provided by qualified practitioners. You'll complete an intake form, and your practitioner will check in with you before starting.
You can ask your practitioner to change pressure, avoid an area or stop at any time. Treatments are always professionally draped.
Arriving late may shorten your treatment so the next guest isn't delayed. The full price still applies.
IV therapy is provided at MBC by our partner clinic, Hydralyfe. Their registered health practitioners assess whether it's suitable for you, obtain your consent and keep your treatment records, and their terms also apply.
9. Gift vouchers
Gift vouchers can be used for single passes and 5 or 10 packs for the bathhouse or the movement studio. They can't be used for memberships, treatments or retail.
Every voucher is valid for 3 years from the date of purchase, and the expiry date is shown on it. This applies even if it was bought before we open.
Vouchers can be given to someone else before they're used, but can't be exchanged for cash.
If a voucher is worth more than what it's used for, the balance stays on the voucher until it expires.
Please keep your voucher code safe. If it's lost, we'll reissue it where we can verify the purchase.
10. Prices and payment
Prices are in Australian dollars and include GST.
Prices may change, but the price at the time of your booking or purchase is the price you pay.
We don't charge card surcharges.
Payments are processed by our booking and payment provider, whose terms also apply to the payment.
We may refuse or cancel an order if a price was shown in error or a transaction appears fraudulent, and will refund anything paid.
11. Refunds and your consumer rights
Our services come with guarantees that can't be excluded under the Australian Consumer Law. If a service has a major failure, you're entitled to cancel and get a refund for the unused portion, or compensation for its reduced value. You're also entitled to compensation for any other reasonably foreseeable loss or damage.
Outside those rights, we don't offer refunds for change of mind on memberships, passes, sessions, classes, treatments, events or gift vouchers.
12. Age
Guests must be 16 or over to use the bathhouse and studio. Guests under 18 must be accompanied by a parent or guardian, who completes the health declaration for them and is responsible for them during the visit.
13. Your belongings
Lockers are provided, but please leave valuables at home. We aren't responsible for lost or damaged belongings unless the loss is caused by our negligence. Lost property is kept for 30 days.
14. Responsibility and liability
Bathing, contrast therapy, movement and treatments are recreational activities that carry some risk of injury, including slips, heat stress and strains. We take care to keep MBC safe, and ask you to follow these terms, our Code of Conduct and our team's directions.
To the extent the law allows, we aren't liable for loss or injury caused by you not following these terms or our directions, or by risks inherent in these activities. Nothing in these terms limits rights you have under the Australian Consumer Law or any liability that can't legally be excluded.
15. Things outside our control
If we need to close or limit services because of something outside our control, such as a public health order, extreme weather, a utility failure or building works, we'll pause membership billing or credit you for the time lost. If a closure lasts more than 4 weeks, you can cancel your membership with no notice period.
16. Our website and content
Our website, photos, logos and content belong to MBC or our licensors. You're welcome to share links and posts, but please don't copy or use our content commercially without permission. Don't misuse the website, try to access it without authority, or interfere with how it works. Links to other websites are for convenience; we aren't responsible for their content.
17. Privacy
Our Privacy Policy explains how we collect and handle your personal information, including health information.
18. General
These terms are governed by the laws of New South Wales. If any part is found to be unenforceable, the rest still applies.
Questions? Email hello@marrickvillebathingclub.com.
Code of Conduct
MBC works because everyone who walks in looks after the space and each other. This is how we do that.
Everyone belongs here
Every body, age, gender, culture, ability and background is welcome. We have zero tolerance for discrimination, harassment or comments about anyone's body. Use people's names and pronouns, and don't assume anyone's gender.
Ask before you touch
No touching anyone without their clear permission. Any sexual behaviour, or behaviour that makes others feel unsafe, means immediate removal and a permanent ban, and we will involve police where appropriate.
Bathers on
Swimwear is worn in all shared areas at all times. Change rooms are the only place to change.
Phones away, presence on
Phones, cameras and recording devices stay in your locker. They aren't allowed anywhere in the bathhouse or the movement studio. This protects everyone's privacy, and it's the law: filming or photographing people undressing is a criminal offence.
Keep it clean
Shower before bathing, and between hot and cold if you've been sweating.
Sit on a towel in the sauna.
No shoes on the bathing deck. Bring your own thongs or slides if you'd like them.
No glass, food or skincare products in bathing areas.
Stay home if you're unwell, or have an open wound or contagious skin condition.
Share the space
There's no competition here. Nobody's timing how long you last, and no one should feel pressure to stay in longer.
Make room for others in the sauna, plunges and pool, and don't save spots.
Keep voices soft in the sauna and pool, so people can switch off. The lounge is for conversation.
Only our team adds water or aromatics to the sauna.
Arrive clear-headed
No alcohol or drugs before or during your visit, unless we're serving at a licensed MBC event. We'll refuse entry to anyone who appears affected, for their safety and everyone else's.
In the movement studio
Arrive early, so class starts calmly for everyone.
No phones in the studio. Leave yours in your locker.
Tell your instructor about any injury or pregnancy, and work at your own pace.
Wipe down your equipment and put it back where you found it.
Grip socks are recommended.
Guests under 18
Guests must be 16 or over, and anyone under 18 must stay with their parent or guardian for the whole visit.
Look after our team
Our team is here to take care of you. Please follow their directions about safety and treat them with the same respect you'd expect. Abuse of staff isn't tolerated.
If something isn't right
If someone makes you uncomfortable, or you see something unsafe, tell any team member straight away, or email hello@marrickvillebathingclub.com afterwards. We'll take it seriously and handle it discreetly.
When the code isn't followed
Depending on what happened, we may give a reminder, ask you to leave without a refund, suspend or cancel your membership, or ban you from MBC. Serious breaches mean immediate removal.
Code of Conduct
MBC works because everyone who walks in looks after the space and each other. This is how we do that.
Everyone belongs here
Every body, age, gender, culture, ability and background is welcome. We have zero tolerance for discrimination, harassment or comments about anyone's body. Use people's names and pronouns, and don't assume anyone's gender.
Ask before you touch
No touching anyone without their clear permission. Any sexual behaviour, or behaviour that makes others feel unsafe, means immediate removal and a permanent ban, and we will involve police where appropriate.
Bathers on
Swimwear is worn in all shared areas at all times. Change rooms are the only place to change.
Phones away, presence on
Phones, cameras and recording devices stay in your locker. They aren't allowed anywhere in the bathhouse or the movement studio. This protects everyone's privacy, and it's the law: filming or photographing people undressing is a criminal offence.
Keep it clean
Shower before bathing, and between hot and cold if you've been sweating.
Sit on a towel in the sauna.
No shoes on the bathing deck. Bring your own thongs or slides if you'd like them.
No glass, food or skincare products in bathing areas.
Stay home if you're unwell, or have an open wound or contagious skin condition.
Share the space
There's no competition here. Nobody's timing how long you last, and no one should feel pressure to stay in longer.
Make room for others in the sauna, plunges and pool, and don't save spots.
Keep voices soft in the sauna and pool, so people can switch off. The lounge is for conversation.
Only our team adds water or aromatics to the sauna.
Arrive clear-headed
No alcohol or drugs before or during your visit, unless we're serving at a licensed MBC event. We'll refuse entry to anyone who appears affected, for their safety and everyone else's.
In the movement studio
Arrive early, so class starts calmly for everyone.
No phones in the studio. Leave yours in your locker.
Tell your instructor about any injury or pregnancy, and work at your own pace.
Wipe down your equipment and put it back where you found it.
Grip socks are recommended.
Guests under 18
Guests must be 16 or over, and anyone under 18 must stay with their parent or guardian for the whole visit.
Look after our team
Our team is here to take care of you. Please follow their directions about safety and treat them with the same respect you'd expect. Abuse of staff isn't tolerated.
If something isn't right
If someone makes you uncomfortable, or you see something unsafe, tell any team member straight away, or email hello@marrickvillebathingclub.com afterwards. We'll take it seriously and handle it discreetly.
When the code isn't followed
Depending on what happened, we may give a reminder, ask you to leave without a refund, suspend or cancel your membership, or ban you from MBC. Serious breaches mean immediate removal.
94 Meeks Road, Marrickville NSW 2204. Opening 2027.
© 2026 Marrickville Bathing Club. We acknowledge the Gadigal and Wangal peoples of the Eora Nation, the Traditional Custodians of the land on which we gather.